Investigative Interviewing & Report Writing

Cost: TT$1,595

Overview

A proper investigation is one of the most important tools for maintaining a safe and productive workplace and keeping your company out of legal trouble. This course will outline the various steps to a successful investigation with particular emphasis on sexual harassment, discrimination and other common workplace problems such as larceny, violence and drug and alcohol use and explains how to handle the special investigation challenges posed by each. The course introduces the benefits and basic components of a proper workplace investigation including the actions investigator will have to take and decisions an Employer will have to make along the way. Organisations do not like to be faced with workplace problems however, investigating and resolving them in the right way can certainly strengthen and protect such enterprises from having to pay exorbitant damages. A slipshot investigation can lead to employee lawsuits by giving employees the communication they need to demonstrate that their employers discriminated or treated employees poorly. This course would provide the foundation to assist any investigator to do his/her job competently and effectively.

Outcomes

At the end of this course participants will be able to:

• Develop the basic skills in conducting an effective investigation;
• Know what are the fundamental steps to a successful investigation;
• Understand the common investigation mistakes;
• Investigate common workplace problems such as sexual harassment, discrimination, drug and alcoholic use;
• Compile investigative reports.

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Corporate Protocol & Etiquette

Cost: TT$1,450

Overview

Corporate Etiquette and Protocol are essential elements of personal and professional development. They help individuals create a positive and lasting impression on others, establish good communication, and build strong relationships.

This training course covers the historical perspective of etiquette, international treaties and expectations and all practical aspects of a positive projection of corporate etiquette.  The course also embraces aspects of customer service and ends with a focus on the correct protocol with respect to our national emblems as an expression of our nationhood. A competent knowledge of Protocol and Corporate Etiquette provides the gloss that turn occasions from the ordinary to the extraordinary.

Outcomes

At the end of this course participants will:

1. Have a firm grasp of the international expectations and rules of Protocol and the written and unwritten rules which make up the body of Corporate Etiquette.
2. Know the principles and practice of correct, professional, and culturally sensitive interaction with persons holding high office in the private sector, and state officials in government.
3. Know how to make a good impression and avoid causing offence or embarrassment in high profile situations.
4. Know how to arrange seating for the Head Table and for formal Events and Conferences.
5. Know the essentials of good customer service and its importance to the brand of the organization.
6. Know how to dress appropriately in casual and formal situations and in the corporate environment.

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Quality Management (TTMA)

Cost: TT$750 TTMA members, TT$1,250 non-members

Overview

This Online Workshop will provide Participants with an in-depth, hands-on approach to Total Quality Management and Process Improvement (TQM). It will also examine the impact of COVID-19 on the quality management systems of businesses and lessons learned. The workshop will focus on the Principles and Philosophy enshrined in TQM; Process Improvement Tools and Techniques and the role of Participants in creating a supporting environment that is conducive to and facilitates TQM, post COVID-19.

Outcomes

At the end of this course participants will be able to:

• Demonstrate knowledge about TQM and the tools and techniques associated with Process Improvement
• Understand their (new) roles in leading the TQM implementation process
• Examine and reaffirm their commitment and support of the Vision, Mission and Values of their Organization.
• Evangelize the "Quality Word" to all Staff; thereby strengthening communication and information flow pertaining to Quality and Customer Satisfaction throughout the Organization.
• Apply tools and techniques associated with TQM and the Improvement of Business Processes.

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Coaching & Mentoring (New)

Cost: TT$1,450

Overview

One of the most significant strategic responsibilities of any manager is to nurture and develop the organization’s talent.  Coaching and mentorship is one of the best methods that managers can leverage to unleash the full potential of their direct reports.  It will allow for the organization to maximize the knowledge transfer process, increase the technical skill level of staff and plan for succession.  This two-day workshop is specifically designed to help managers develop strong coaching skills and teach them how to seize daily moments and turn them into valuable learning experiences.  The intent is to be able to positively influence employee engagement and productivity through feedback, motivation and guidance. 

Outcomes

After attending this workshop, participants should be able to:

1. Establish rapport with others as a precursor to effective coaching and mentoring.
2. Seek out and establish relationships with mentors to enhance their own performance.
3. Build effective mentoring relationships within their virtual teams.
4. Put into practice core coaching skills of building trust and rapport, effective listening,
5. Establishing goals and well-formed outcomes, identifying, and enabling resources for success.

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Fundamentals Anti Money Laundering & Counter Terrorist Financing (Level 1)

Cost: TT$1,650 ACPTT members, TT$1,950 non-members

Overview

"Money Laundering and the financing of terrorism are financial crimes with economic effects. It involves profit-making crime such as corruption, drug trafficking, market manipulation, fraud, tax evasion etc. along with the intent to conceal the proceeds of the crime or to further the criminal enterprise. AML/CTF controls, when effectively implemented, mitigate the adverse effects of criminal economic activity and promote integrity and stability in financial markets" (International Monetary Fund)

This programme seeks to equip participants with the practical skills to detect and/or prevent instances where their organisations can be used for financial crimes associated with money laundering and terrorist financing. Participants will also learn about being compliant with legislation in their respective territories.

Objectives

After attending this workshop, participants should be able to:

1. Protect their organization against the latest money laundering/ terrorist financing techniques
2. Identify vulnerable and potential areas of risk and recognize potential offenders.
3. Formulate an effective anti-money laundering strategy
4. Effectively write Suspicious Activity Reports
5. Minimize the effects of money laundering in your Organization
6. Successfully navigate the legislative landscape
7. Conduct sound and robust customer due diligence
8. Apply the latest techniques for scoring the risks of customers, products, and operations
9. Effectively execute their role as a Compliance Professional

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Production Management (TTMA)

Cost: TT$750 TTMA members, TT$1,250 non-members

Overview

This four (4) days module is specifically designed to provide small business owners with an understanding of the basic concepts, principles, procedures and techniques underlying basic processes of production management in an efficient way. Production management involves the application of planning, organization, directing and controlling the production process to minimize on cost while transformation materials into finished products and providing quality services.

Outcomes

At the end of this course participants will be able to:

1. Understanding the fundamentals of production management
2. Explore the concept of lead times
3. Understanding the importance of location and capacity
4. Identify a strategic layout plan
5. Create production schedules
6. Understand the theories of constraints and its effect
7. Construct lean production strategies
8. Explain the basic concepts of procurement

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Effective Business Writing: Using AI to Enhance Your Writing Skills

Cost: TT$1,450

Overview

We are existing in a learning economy – a fact that is difficult to ignore. There is little opportunity for advancement, without self-improvement, as learning enables change and innovation – especially in organisations that want to be competitive. Communication needs are changing, and we must adapt by refining and re-tooling our skill set, especially as it pertains to business writing. We live in a digital age, and as such, our writing has become our brand, because whether in our professional or personal life, it is the way we work and communicate. It is our everything. Our business writing is our wealth. This two-day workshop is designed to enhance participants' knowledge about the important elements of expression, composition and style that will improve readability and credibility of any written communication.

Outcomes

At the end of this course participants should be able to:

1. Master AI-Enhanced Business Writing: Confidently create a range of business documents using AI tools, demonstrating an advanced understanding of AI’s role in enhancing clarity, engagement, and effectiveness in business communication.
2. Demonstrate Enhanced Writing and Analytical Skills: Exhibit improved writing skills by leveraging AI for structure, tone, and style, and display advanced analytical skills by utilizing AI-driven insights for content optimization and audience engagement.
3. Craft Digitally Advanced and Visually Engaging Documents: Create visually appealing and digitally optimized business documents, utilizing AI tools for layout design, graphic integration, and content structuring to suit diverse business communication needs.
4. Elevate Proofreading and Editing Proficiency with AI Support: Improve proofreading and editing skills by employing AI-driven tools for error detection, language refinement, and consistency checks, ensuring the presentation of polished and professional documents.
5. Incorporate Ethical and Responsible AI Use in Business Writing: Apply ethical considerations and best practices in the use of AI for business writing, ensuring transparency, originality, and compliance with legal and organizational standards.
6. Navigate and Adapt to the Evolving AI Landscape in Business Writing: Stay agile and informed about the latest developments in AI writing tools and techniques, adapting to new advancements to maintain a competitive edge in business communication.

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Advanced Supervisory Management- Lead & Empower (Level 2 Supervision)

Cost: TT$1,595

Overview

Managing people in these unprecedented times mandates the need for exceptional, competent and flexible leaders who are able to navigate challenges, guide, inspire and empower their teams to achieve high standards of performance. This workshop is designed to provide experienced Supervisors and New Managers with a tool kit to enhance their effectiveness in a post Covid 19 business environment.

Outcomes

At the end of this course participants will be able to:

• Understand the key characteristics of Teams that are led by Emotionally Intelligent Leaders
• Identify ways to improve YOUR levels of Emotional Intelligence
• Describe and implement Change Management approaches
• Learn to utilize Project Management to positively impact Project outcomes
• Employ a structured template for developing YOUR Departmental Business Plans.

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Fundamentals of Procurement

Cost: TT$1,595

Overview

This four-day workshop is designed to enhance participants' knowledge in Successful Procurement (aka SCM), which requires a change from managing individual functions to integrating activities into key Procurement processes. Strategic Procurement with business process integration involves collaborative work between user departments, buyers, suppliers, finance, common systems and shared information. Bearing the above in mind, the aim of this course is:

1. To identify the significance of Procurement within the context of organizational management focus
2. To provide an understanding of the Procurement function and its relationship to the organization’s various business units.
3. To review key elements of the PPDPP Act (2023 Amended)

Outcomes

After attending this workshop, participants should have the following:

1. Enhanced understanding of PPDPP Act 2015; the procurement cycle, compliance readiness and transitioning to risk based decision making.
2. Understand the strategic importance of Procurement and how it can be used to improved business decision making
3. Practical skills in the use of SCM tools (ABC Analysis, Cycle Counting and Factor Rating) for prioritizing purchases, and evaluating, selecting and managing suppliers.
4. Functional appreciation of Corporate Social Responsibility, Greening Your Procurement and Ethics in Procurement.

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Essentials of Person-Centred Alzheimer’s and Dementia Care

Cost: TT$500

Overview

This six-hour workshop is designed to increase participants' understanding and knowledge of caring for someone living with dementia, including Alzheimer's dementia, and the importance of family involvement in dementia care. Topics discussed are as follows: Understanding Dementia (dementia explained; a caregiver's journey); Caring for Someone with Dementia (common behavioural and mood changes; involving the rest of the family).

Outcomes

At the end of this course participants will be able to:

1. Demonstrate an understanding of Alzheimer's disease and five other related dementias, their similarities and differences, and how they impact on cognitive functioning and communication.
2. Explain the differences between and among six types of dementia, including Alzheimer's, the most common of the six.
3. Identify how relationships change for both the caregiver and the person living with dementia, and how changing roles hinge on our attitudes about them.
4. Describe the make-up of a dementia care team as a means to ensuring the well-being of the person living with dementia.
5. Discuss six most common and bevioural mood changes.
6. Explore various aspects of family involvement so as to gain an understanding of why family support matters.

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Strategic Business Management (TTMA)

Cost: TT$750 TTMA members, TT$1,250 non-members

Overview

This four (4) day workshop seeks to build functional knowledge in the area of strategic management such that SME's can improve their financial performance through illuminating management practices that build upon the principles of business management in the Caribbean context. It is designed to introduce varying management concepts and its practical linkages such that participants learn about fundamental strategic management principles which they can take away and implement into practice. Participants will leave this workshop with a deeper understanding of these philosophies and also be provided with practical advice for beginning their organizational transformation journey and linking custom built management strategies to their own organizational systems.

Outcomes

At the end of this course participants will learn:

• Key principles related to Strategic Management and Planning.
• Frameworks for enhancing company performance.
• New philosophies for improving leadership and management practice.
• Re-evaluate existing organizational platforms and develop initiatives geared towards creating sustainable competitive advantage.
• Practical solutions for prioritizing leadership and management practices for aligning strategy to practice.
• To develop a strategic mindset to increase the success of management practices within their companies.
• To develop best in class strategic planning processes to support your company’s long term goals.
• To develop the skills and knowledge necessary to accomplish the successful implementation of strategic goals and objectives.

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Broadcasting & Communication Essentials Face-to-Face

Cost: TT$1,450

Overview

This course is very interactive and useful for persons who may be desirous of a career in broadcasting as it helps participants develop relevant, on-air skills necessary for broadcasting in the 21st century, anywhere in the world. It is also aimed at persons whose goal is to communicate more effectively.  There will be a focus on effective public speaking skills, commanding and connecting with audiences on-air and in-person, and executing presentations with confidence and clarity.  Participants will receive training and hands on tips and best practices on how to successfully present on radio and television, and how to adapt these principles to execute all forms of oral presentations, in their personal or professional lives. Participants will also hear from on-air experts currently working in the media industry. There will also be a practical aspect to this course in which students will get the opportunity to demonstrate their understanding of the course's content in a simulated on-air or public speaking environment.

Objectives

At the end of this course participants will be able to:

• Employ a number of techniques to enhance their on-air voices.
• Identify target audiences.
• Conduct a thorough and effective interview on air.
• Perform effective "color" commentary.
• Research, analyze and comment on current events.
• Use appropriate microphone techniques.
• Develop and read news scripts effectively.
• Develop and read ad scripts effectively.
• To effectively speak to inform and to persuade.
• Effectively prepare for and execute an on-air presentation on radio, television and Social media platforms.

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Microsoft Office Solutions for the Digital Age

Cost: TT$1,595

Participants must have basic understanding of Microsoft Word, Excel & PowerPoint

Overview

This 6-day workshop is designed to enhance participants’ knowledge and empower professionals to competently execute and manage a range of word documents, spreadsheets and reports, and PowerPoint presentations that can be used for facilitating decision making at both the Operational and Strategic levels in today’s digital age. The skills derived will also benefit participants who need to use Microsoft Word, Excel and PowerPoint for regular day-to-day operations.

Outcomes

At the end of this course participants should be able to:

• Prepare word documents.
• Mail merge documents.
• Effectively utilize excel formulas.
• Perform data analysis.
• Create PowerPoint presentations that can be used to engage and captivate

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Principles of Employment Law & Industrial Relations

Cost: TT$1,595

Overview

It is important for any organization to ensure that its human relations practices can stand up to the scrutiny of challenges from the government, employees, their representatives, or any other stakeholders. Good Industrial Relations practices add value to organizational performance and contribute positively to employees’ morale and economic development.

This programme will provide an overview of the principles of Employment law and the practices of good Industrial Relations. References will be made to the relevant labour laws of Trinidad and Tobago and Court judgments; and insights will be provided into some of the approaches that can assist in reducing grievances and other work related issues, thus minimizing time spent on treating with labour disputes.

Outcomes

At the end of this course participants will:

• Understand the basic legal principles governing the employer/employee relationship and what amounts to good industrial relations practices;
• Have an insight into the various labour laws that impact the employment relationship in Trinidad and Tobago;
• Recognize the importance of having an effective disciplinary process that adopts and applies the principles of natural justice;
• Have an insight into what our Industrial Court would expect of the employer and the employee, by examining a number of landmark judgments.
• Have an understanding of what amounts to good Industrial Relations practices in a Covid world
• Be better informed on the procedures to be followed in treating with employment related issues such as absenteeism, misconduct, poor work performance, job abandonment, redundancy and grievances as they arise;
• Be better prepared to meet and treat with workers and their representatives on a range of matters including the collective bargaining process, workplace investigations, and the disciplinary process;
• Have a better understanding of progressive disciplining of employees, from the issuance a warning, to suspension, and ultimate dismissal.

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Customer Relationship Management & Sales Generation for SME's (TTMA)

Cost: TT$750 TTMA members, TT$1,250 non-members

Overview

As an SME, sustaining and growing your business can seem like an ongoing challenge. From balancing customer orders, to delivering quality service, scaling a business, growing a customer base, increasing sales revenue, while maintaining a social and family life can seem impossible and most times overwhelming.

The changing behaviours and needs of customers, a growing competitive market and the move away from the traditional in-person sales approach are all contributing factors to dynamic nature of the business environment.

With customers having so many options to choose from, how can small to medium business survive, grow and remain competitive? By taking the time to develop their sales, marketing and customer relationship strategies, adopting technological systems and creating and sustaining a digital presence.

Customer Relationship Management (CRM) is one of the most important components in any organisations business model to support sustainable growth. It's more than a software and supports a methodology that helps businesses attract the right type of customer, engage and nurture them using different sales strategies to grow their business.

CRM technology can help companies effectively support their sales generation strategies by staying connected to customers, improving business relationships, streamlining processes, and improving profitability.

This workshop will provide a sound introduction to CRM, provide give a comprehensive understanding of the three components that make up an effective CRM strategy and demonstrate the practical applications of CRM software in different sectors.

Outcomes

At the end of this course participants will be able to:

1. Develop a deeper understanding of what is customer relationship management.
2. Understand their buyers' journey in the context of increasing sales.
3. Evaluate the role CRM plays in organizations and its value in the current business environment.
4. Effectively use a CRM platform to attract new and retain existing clients.
5. Apply sales, marketing and customer relationship management to achieve business growth.

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Leading with Emotional Intelligence Face-to-Face

Cost: TT$1,450

Overview

More than traditional IQ, it is a manager or executive's emotional intelligence that will determine their success as a leader. This workshop explores the many dimensions of Emotional Intelligence, and allows participants the opportunity to learn how to recognize, process and channel their emotions in ways that benefit them and the teams they lead. It focuses on how managers and executives balance achievement of targets (task oriented) with caring for co-workers (people oriented). This in turn, impacts the achievement of organizational goals and productivity levels.

Outcomes

After attending this workshop, participants should be able to achieve a balance between being task oriented and people oriented while maintaining productivity

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