The Art of Customer Service

Cost: TT$1,200.00

Overview 

Welcome to The Art of Customer Service: Delivering World-Class, Holistic Customer Care, an engaging and dynamic online workshop designed to equip you with the essential tools, strategies, and knowledge needed to excel in customer care. This course offers an immersive, interactive experience that focuses on developing the skills required to provide exceptional, comprehensive service to every stakeholder you serve.

In this workshop, you’ll learn how to master the key components of world-class customer care, including time management, communication techniques, and the critical art of effective listening. Beyond these foundational skills, we’ll dive into the importance of ethics, conflict resolution, and how to foster meaningful, lasting relationships with customers. Whether you're interacting with clients, team members, or other stakeholders, this course will provide the holistic approach needed to consistently exceed expectations and elevate your customer service delivery to new heights.

By the end of this course, you’ll be empowered with a comprehensive skillset to approach every customer interaction with confidence and professionalism, ensuring that you not only meet but exceed the standards of world-class holistic and seamless customer care.

Outcomes 

At the end of this course participants should be able to:

1. Clearly define Holistic Customer Care.
2. Differentiate between merely serving the customer and delighting the customer.
3. Understand the concept of adopting Holistic Customer Care as a lifestyle.
4. Identify valuable personality traits, which can support World Class and Seamless Holistic Customer Care.
5. Set realistic goals that can aid in the delivery of world class holistic and seamless customer care.
6. Understand the importance of ethics in delivering holistic and seamless customer care.
7. Have tools and strategies to become better customer care professionals.
8. Understand and start to purposefully create a personal brand as a customer care professional.
9. Present themselves professionally.
10. Have strategies for stress management in situations of conflict, when interacting with difficult customers and customer complaints.
11. Provide world class and seamless holistic customer care to E-Customers.
12. Understand how world class holistic customer care, can be a differentiating factor and its impact on their "bottom line".

"Ready to elevate your customer service skills and deliver exceptional customer care? Enroll in The Art of Customer Service today and start mastering the strategies that will set you apart as a world-class service provider!"

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Mastering the Art of Corporate Governance & Boardroom Excellence

Cost: TT$1,595.00

Overview 

This comprehensive corporate governance training program is meticulously crafted for board members, corporate secretaries, senior executives, and governance professionals aiming for excellence in the modern corporate landscape. The curriculum provides an in-depth understanding of essential governance principles, including director duties, risk management, and compliance oversight.

Through a blend of real-world case studies and interactive tools, participants will gain practical knowledge on integrating Environmental, Social, and Governance (ESG) factors into strategic decision-making. The program emphasizes the development of boardroom effectiveness and equips leaders with the strategic skills to navigate complex regulatory environments. By the end of this course, you will be prepared to enhance your organization's integrity, accountability, and long-term sustainability.

Outcomes 

At the end of this course participants will be able to:

1. Understand the principles and frameworks that underpin corporate governance.
2. Explore the roles and responsibilities of key governance actors.
3. Strengthen decision-making, oversight, and compliance practices.
4. Apply governance principles to real-world boardroom scenarios.
5. Navigate ESG, ethics, stakeholder rights, and accountability.

Commit to distinguished leadership – enrol now and advance your journey in corporate governance and boardroom excellence!

Interested? Click or Tap Here!   

FREE WEBINAR – Make AI Work for You

Cost: FREE

Overview 

Discover how AI can help you work smarter, save time, boost productivity, and simplify everyday tasks both at work and in everyday life, in this engaging, hands-on webinar.

Through live demonstrations and practical examples, participants will explore the possibilities of AI, including image generation, AI-powered apps, AI agents, automation, and much more.

Designed for beginners and anyone curious about making AI work for them, this session focuses on practical applications you can start using right away. No technical expertise is required.

Join us and discover new ways to work smarter, not harder, with AI!

Details:

27 October 2026
5.30–7.30 p.m. AST
Online

Registration link: uwi-roytecaiwebinar.live

A Professional Certificate in Cyber & Digital Risk Management

Cost: TT$2,500.00

Overview 

As organisations deepen their reliance on digital technologies, the risk landscape becomes more complex and dynamic. This Cyber & Digital Risk Management Workshop equips participants with critical tools to identify, assess, and mitigate threats across the digital ecosystem. With a focus on emerging cyber threats and evolving regulatory expectations, the workshop emphasises the growing vulnerability that accompanies technological advancement. Both public and private sector institutions must recognise that an expanded digital footprint significantly increases exposure to malicious actors. Designed for professionals in leadership, governance, and risk oversight, this workshop sharpens strategic insight and empowers participants to design forward-thinking mitigation strategies. By translating theory into actionable practice, it becomes an essential step in building resilient, future-ready organisations.

Outcomes 

At the end of this course participants will be able to:

1. Identify and assess risks associated with digital transformation, cybersecurity threats, and emerging technologies.
2. Gain insights into cyber threats, vulnerabilities, and best practices for safeguarding digital assets.
3. Learn structured approaches for evaluating digital risks and implementing effective mitigation strategies.
4. Understand global regulations, data protection laws, and compliance requirements relevant to digital risk management.
5. Build strategies for responding to cyber incidents and minimising business disruptions.

Gain the expertise to manage digital disruptions! Enrol now in our Professional Certificate in Cyber & Digital Risk Management!

Interested? Click or Tap Here!   

The Psychology of Selling: Harnessing Emotional Intelligence to Drive Results

Cost: TT$1,595.00

Overview 

In today's competitive marketplace, success in sales depends on more than product knowledge and closing techniques. This highly interactive programme equips sales professionals with the emotional intelligence and relationship-building skills needed to understand themselves, read customers more effectively, and influence buying decisions with confidence. By integrating Emotional Intelligence with proven sales practices, participants will learn how to build trust, uncover real customer needs, manage objections, and create lasting client relationships that drive sustainable sales results.

Outcomes 

At the end of this course participants will be able to:

1. Increase self-awareness and understand how emotions influence sales performance.
2. Manage emotions and remain effective during challenging sales situations.
3. Read customer behaviours, emotions and communication styles more accurately.
4. Build trust, rapport and influence throughout the sales process.
5. Apply emotionally intelligent techniques to improve prospecting, needs analysis, presentations, objection handling and closing.

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Negotiation Skills

Cost: TT$1,595.00

Overview 

We live in a world defined by constant interactions, both personally and professionally. The ability to negotiate effectively is a critical skill that can empower you to navigate challenges, resolve conflicts, and create mutually beneficial outcomes. In this course, we will delve into the fundamental principles of negotiation and explore its significance in diverse contexts. From resolving conflicts to fostering relationships and achieving win-win solutions, negotiations play a pivotal role in shaping our interactions and influencing outcomes.

We will explore why we need to hone our negotiation skills, the benefits of being able to negotiate effectively and navigate the negotiating process. With the aid of case studies and real life scenarios, we will apply knowledge gained.

Outcomes 

At the end of this course participants will be able to:

1. Understand the relationship between conflict and negotiation
2. Explore the benefits of negotiation skills
3. Identify the key roles and responsibilities required by the negotiation team
4. Master the negotiation process
   • Preparation
   • Opening Position
   • Bargaining
   • Movement
   • Closing
5. Apply skills in Real World Scenarios

Interested? Click or Tap Here!   

AI Foundations for Professional and Personal Use (Level 1): Introduction to AI

Cost: TT$1,200.00

Overview 

AI can help with everyday tasks, from drafting a message to understanding a document or planning a project. Getting useful results means knowing what to ask, what information to provide and what to check.

AI Foundations for Professional and Personal Use (Level 1) is a beginner-friendly, two-day introduction to using AI at work and in everyday life. Participants learn through plain-language explanations, live demonstrations and guided practice, with examples relevant to Trinidad and Tobago and the wider Caribbean.

The course covers clear prompting, working with safe documents and images, basic research, personalisation and responsible use. Participants practise improving AI outputs while keeping human judgement in control.

Outcomes 

At the end of this course participants will be able to:

• Explain the main capabilities and limitations of AI in everyday terms.
• Choose an appropriate AI tool for a simple professional or personal task.
• Write clear instructions and improve responses using Ask, Add, Adjust, Assess.
• Use supplied text, documents or images to support writing, learning, planning and communication.
• Check AI outputs for accuracy, assumptions, source support, tone and local relevance.
• Apply privacy and confidentiality habits, and create reusable instructions for continued use.

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Empowering Caregivers: Understanding Alzheimer's & Dementia Care

Cost: TT$500.00

Overview 

Unlock the knowledge and skills to provide compassionate, person-centered care to individuals living with Alzheimer's and other forms of dementia. This dynamic one-day workshop is thoughtfully designed for caregivers, healthcare professionals, and anyone supporting those affected by dementia.

Participants will explore the different types of dementia, recognize the ten early warning signs, and gain a deeper understanding of the stages of Alzheimer's progression. Through interactive learning and real-world scenarios, you’ll discover proven strategies for enhancing communication, and delivering physical, emotional, and medical care for persons with dementia.

Whether you're new to dementia care or seeking to deepen your expertise, this course offers essential tools and insights to make a meaningful difference.

Outcomes 

At the end of this course participants will be able to:

1. Demonstrate an understanding of Alzheimer's and related dementias, including their effects on cognitive function and communication in people living with dementia.
2. Identify the 10 Warning Signs of Alzheimer's disease and other dementias.
3. Describe the stages of Alzheimer's disease to highlight the progressive and degenerative nature of the disease.
4. Discuss the goals of effective caregiving used to promote the physical, emotional, and social well-being of persons living with various stages of Alzheimer's dementia.
5. Employ verbal and non-verbal strategies to enhance communication, minimize negative and harmful behaviours, and support families and caregivers in their care of persons living with dementia.
6. Explore the components of effective self-care to promote the physical, emotional, and social well-being of persons who care for those living with dementia.
7. Respect the opinions of others and willingly exchange ideas.

Join us and become a more confident, compassionate, and informed caregiver. Register today and transform the way you support those living with dementia.

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Website and App Building with AI: A Vibe Coding Bootcamp

Cost: TT$1,200.00

Overview 

AI-assisted development tools can turn clear instructions into a first version of a website or web app. The quality of the result depends on how well the idea is defined, how the user journey works and how carefully the build is tested.

This two-day Vibe Coding Bootcamp gives participants a practical introduction to building with AI. Using a guided platform such as Lovable, supported by an AI assistant for planning, participants define a small project, generate a first version and improve it through specific follow-up instructions.

The focus is on a useful website or small web app with a clear purpose and one core user journey. Participants also learn basic mobile, functionality and privacy checks, and the steps involved in sharing or publishing a project.

Outcomes 

At the end of this course participants will be able to:

• Translate an idea into a clear build brief with a defined audience, purpose and core action.
• Use an AI assistant and an AI development platform to plan and generate a small website or web app.
• Create clear pages, navigation and simple interactive features.
• Refine content, layout and behaviour through focused follow-up instructions.
• Test the main user journey on desktop and mobile, including basic input and error checks.
• Explain the difference between a prototype and a project ready for public use, including access, privacy, cost and maintenance considerations.

Interested? Click or Tap Here!   

Advanced Supervisory Management - Lead & Empower (Level 2)

Cost: TT$1,595.00

Overview 

In today’s fast-evolving and uncertain business landscape, exceptional leadership isn’t just valuable, it’s essential. Organizations need supervisors and managers who can think strategically, lead with confidence, and empower teams to thrive under pressure and change.

This high-impact workshop is designed specifically for experienced supervisors and new managers ready to elevate their leadership skills and meet the demands of the modern workplace. You'll gain a powerful toolkit to sharpen your decision-making, improve team dynamics, manage change and lead with resilience.

Through interactive learning, practical case studies, and actionable insights, you’ll strengthen your ability to motivate performance, manage conflict, and drive results even in the face of uncertainty.

Outcomes 

Upon completion of this programme, participants will be able to:

1. Understand the key characteristics of teams that are led by emotionally intelligent leaders.
2. Identify ways to improve your levels of emotional intelligence.
3. Describe and implement change management approaches.
4. Learn to utilize project management to positively impact project outcomes.
5. Employ a structured template for developing your departmental business plans.

Step into your next level of leadership! Enrol now and empower yourself to lead with purpose, confidence, and clarity!

Interested? Click or Tap Here!   

Advanced Anti Money Laundering & Counter Terrorist Financing (Level 2)

Cost: TT$2,250.00 (Non-ACPTT Member), $1,950 (ACPTT Member)

Overview 

Are you ready to move beyond the basics and lead in the fight against financial crime?

This advanced program is designed for compliance professionals and ambitious newcomers who want to stand out with strategic command of the global financial crime prevention landscape.

Unlike standard training, this program goes beyond theory and focuses on real-world application. You'll be exposed to typologies and learn how to effectively mitigate risks across a wide range of client portfolios and innovative financial products.

Outcomes 

You'll gain the tools not just to comply—but to lead. By the end of the program, you will:

• Build & Strengthen Compliance Frameworks
  Develop robust KYC/CDD models and advanced sanctions screening protocols that protect your institution.
• Command Global Standards
  Critically analyze FATF and international frameworks, positioning yourself as a compliance thought leader.
• Apply Real-World Strategies
  Learn to identify anomalies in transactions, report suspicious activity with confidence, and integrate compliance effectively within the three lines of defense model.
• Safeguard Institutional Integrity
  Acquire the strategic foresight to protect your firm from ethical, reputational, and financial risks in a fast-changing regulatory environment. Understand the Role of Compliance in the Three Lines of Defense Model

Advance your compliance skills, enrol now in our Advanced Anti Money Laundering & Counter Terrorist Financing (Level 2) course and stay ahead in the fight against financial crimes."

Interested? Click or Tap Here!