OBJECTIVES

• To introduce supervisors to the principles and practices of effective supervision.
• To create awareness of the importance of effective supervision as a vital tool in ensuring peak performance from employees.
• To assist supervisors in identifying and managing the changing dynamics of the workplace.
• To enable supervisors to develop techniques to communicate, motivate, support and delegate with authority and confidence.

WHAT YOU WILL COVER

SUPERVISION

• Supervision:  Some Basic Principles
• The Role of the Supervisor/Manager
• Roles and Skills Required for Effective Supervisors/Managers
• Pitfalls of Supervising / Managing

EMOTIONAL INTELLIGENCE

• What is emotional Intelligence
• Activity: Developing Your Emotional Intelligence
• In Search of Emotional Maturity

CHANGE MANAGEMENT

• Why Change Management is Important
• How People Respond to Change
• How Do You Manage Change
• The Skill Requirement for Managing Change
• Change and Our Emotions

COMMUNICATION

• Communication Styles
• Body Language Signals
• Modes of Communication
• Review of Writing Basics
• Reports
  • Active versus Passive Voice
  • Commonly used formats for reports
  • Research and data evaluation

• Leader Competencies
• Description of Leader Behaviours
• Leadership Style Inventory
• What Managers Must Do to Get the Best From Their Employees
• McGregor’s Theories
• Profile of a Leader
• The Three (3) Classical Styles of Leader Behaviour

TEAM BUILDING

• Suggestions for Fostering Team Spirit
• Teamwork Checklist
• Barriers to Teamwork

PERFORMANCE MANAGEMENT

• What is Performance Management?
• Employee Performance Management Process: Basics
• Utilizing a Performance Management Approach in Your Business
• Discipline and Performance Problems: Quick Tips
• Activity: Communicating an Assignment

CONFLICT MANAGEMENT

• Behaviour Description Questionnaire
• Conflict Management: Skills-Building Exercise 

DISCIPLINE

• Discipline and its Process
• Counselling
• Forms of Discipline
• Factors to Consider When Deciding on Specific Discipline
• Rules of Correction
• Activity: Undermining and Supportive Behaviours

PERSONAL DEVELOPMENT

• Developing Personal Effectiveness: Guidelines
• Activity: Gauging Your Self-Esteem
• Action Plan
• Success is a Journey: The Seven (7) Rules to Success
• Significant Learnings

TARGET GROUP

This course is designed for the supervisors with less than one year experience in this position or prospective supervisors.

More:

• Printable Outline (pdf) - right click to download
  
• Contact the Marketing team (e-mail form) 
• Registration Form (pdf)